Iain Wicks                                  

GoldMine Account Management

· Helpdesk (Phone, Email, Remote Support)

· Monthly or Weekly visit (depending on your needs)

Time and again, when arriving at a customers office to do GoldMine training I am met with the following phrase “…We know GoldMine can do loads but we’re only using a tiny part of it…”

People are aware that GoldMine is a pretty comprehensive software and that it has a lot of functionality but don’t have time to explore and learn how to use all of it.

Let’s not even start on “Backups” – do you know when your GoldMine database was last successfully backed up, do you know how to restore that back in the case of an emergency?

Some of my customers benefit from a full GoldMine Account Management Package. For an annual fee these companies have access to a permanently manned helpdesk and a monthly visit (arranged to suit the customers diary). The activities that take place during the monthly onsite visit vary but a typical day might include the following.

· Check GoldMine logs for errors (so any problems can be caught early on)

· Check backups are taking place properly

· Manage “Deletes” – Records that are flagged as Deleted

· Training Session for new users

· Write/Edit a Crystal report or two

· Meet with Sales team to discuss best way to capture “source” of opportunity

· Assist with documentation of the newly identified Sales Process

· Assist Marketing Manager with a SQL query to find all contacts in goldmine who have attended a seminar within the past three years who have not purchased yet.

· Set up GoldMine and Gismo for new users

 In this current climate who can afford to pay a full time GoldMine database administrator? For less than half the price you can feel assured that your database is being cared for and that you ARE getting the most out GoldMine that you can
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 e-mail iain@iwicks.com

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